Remote Customer Support Trading Specialist

Job description

How We Work

We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.

Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.


We’re currently looking for a Customer Support Trading Specialist to join our team.

The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.


Key responsibilities

  • Effectively handles trading related inquiries and requests from corporate and professional traders. Answer customer enquiries regarding margin and derivatives trading, order execution, and any other question related to trading or digital asset transfers

  • Collaborate with our internal teams to automate and improve processes

  • Become an expert of Bitfinex products and ensure that external and internal support information is up to date

  • Lead by example to demonstrate full ownership of outstanding customer service

  • Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives

Requirements

  • Excellent communication skills in English, other languages are a plus

  • Trading experience, preferably on multiple platforms

  • You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.

  • Experience and a deep interest in working with Finance, Mathematics or Statistics

  • Good understanding of trading and derivatives markets

  • Strong analytical ability

  • Experience in customer relations, ability to handle requests and inquiries is essential

  • Passionate about cryptocurrency and blockchain world

  • Detail-oriented

  • Security and privacy focus

  • Familiar with Office Suites (especially Excel)